NYC Provider, Cerebral, Penalized for Burdensome Cancellation Process

In a move to protect the rights and well-being of mental health consumers, the New York State Attorney General, Letitia James, has announced that the online mental health provider, Cerebral, is required to pay a substantial restitution sum of $540,000 to more than 16,500 New Yorkers. The penalties come as a consequence of a burdensome cancellation process that allegedly delayed clients' ability to terminate their subscriptions.

Cerebral, an online telehealth company based in New York City, operates on a subscription fee model, providing mental health care services to its users. The recent investigation led by the New. . .